The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Represent the Business Transaction Centre
|
|
The role and purpose of the Business Transaction Centre in providing services to the local community and its relationship to the institution in which it is hosted are recognised and communicated to customers Completed |
Evidence:
|
Knowledge of the relevant range of products and services is developed and maintained Completed |
Evidence:
|
Documentation and promotional material about the range of services facilitated by the centre are effectively maintained to ensure accessibility, accuracy, currency and quality Completed |
Evidence:
|
Relevant contact people, hotline phone numbers and websites of the services supported by the centre are accessed to provide support and clarify service queries Completed |
Evidence:
|
Identify customer service and information needs
|
|
Timely and courteous responses are provided to customer requests and queries Completed |
Evidence:
|
Requests for information, advice, products or services that fall outside the centre's level of authorisation or capacity are referred to the relevant service provider or agency for resolution Completed |
Evidence:
|
Help and assistance is provided to customers to ensure the full and accurate completion of documentation or transaction forms Completed |
Evidence:
|
Process customer transactions
|
|
Information or forms provided by customers are checked for accuracy and completeness Completed |
Evidence:
|
Processes and protocols to maintain the privacy of customer information are followed in line with the centre's established standards Completed |
Evidence:
|
Transactions are completed in a timely and accurate manner using the protocols and processes of the centre Completed |
Evidence:
|
Accurate customer transaction details are maintained and reported as required for each service provided on behalf of another agency Completed |
Evidence:
|
Accurate reconciliation of monies received with transaction records is conducted routinely Completed |
Evidence:
|
Customer queries or complaints are responded to in a courteous and timely manner using the required protocols and processes Completed |
Evidence:
|
Provide support and service information to customers
|
|
Professional and confidential assistance and advice is provided to customers Completed |
Evidence:
|
Bookings for appointments with other professionals or service providers are conducted efficiently and effectively using standard operating procedures Completed |
Evidence:
|
Customers seeking skill development and assistance in order to access the full range of services offered by the centre are provided with courteous, accurate and timely support Completed |
Evidence:
|